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Welcome to the Fclocks FAQ Page.
Here you will find a list of commonly-asked questions, to make your purchase experience as fuss-free as possible.
These are some of the more common questions many of you have asked us, so we’re listing them here.
Should you still have any questions, do not hesitate to drop us an email at anna@fclocks.com. We’re all ears!
What in the world is a bezel?
New to clock terms? Fret not, our Flocks Clock Guide will bring you up to speed.
Do you ship to….
Yes we do. We ship internationally, to most places on Earth, so unless you stay in Antartica, you can probably be a proud owner of a Fclock. If we can’t ship to your country for some reason, ask, we’ll let you know.
What are your clocks made of? How big are they? Do they tick?
Most of our clocks are built with stainless steel, a glass window and a quality sweeping movement, meaning yes, they sweep like a mechanical watch. Should there be any variations, they are all listed in the product descriptions. We have tried to be as concise as we could writing them, so 99% of what you are asking can probably be found there. Then again, if you did not find what you were looking for, feel free to email us.
What batteries do they run on?
Most of the clocks we carry are powered by a single AA battery. Some clocks with more complex movements might require more. And strange as it might sound, please only install CHEAP batteries in the clocks. We have had customers who installed Energizer Lithium-ion batteries, and the clocks did not keep time properly. I mean, come on, it’s a clock. Not a high-powered shaver or something. A normal one dollar battery will keep your clock running for a year or so.
Are the photos on your site photos of the actual product?
Yes, and we are very proud of them. Every single photo you see on this site is taken meticulously.
What happens if my clock arrives damaged?
You have 14 days from the point your package arrives to tell us if there is a fault with your product. If we do not hear of any complaints within this timeframe it is acknowledged by you that we have taken this to mean that you are happy with your order and there are no issues to resolve.
Do you offer a warranty on your products?
We offer a 1 year warranty on clocks . We will bear the cost of reshipping the order, but the customer is liable for the cost of return shipping.