General Shipping

We provide shipping to most countries around the world via international express air freight at flat rates ranging from $29, regardless of the number of clocks purchased.

There are, however, rural areas where we cannot ship to. If you do happen to live in one of these countries, we will contact you again to work out alternative shipping methods. While we appreciate our strong following of fellow RoIex clock lovers in the Antarctica, we do have our limitations.

If you do not find your country under our country list, or if you get a message telling you we are unable to ship the item, do not hesitate to contact us. Your country may simply not be in our system. 

Shipping Times

Generally, our express shipping times are between 5-8 business days excluding weekends and public holidays.

If delivery times are expected to be delayed (during peak periods), we will let you know via email. A tracking number will be provided to you once your order has been shipped.

Customs and Taxes

Due to the unique requirements of getting these products safely through customs into your hands, we will use either EMS, DHL, Aramex or alternative methods such as UK/EU forwarding at our discretion depending on where the package is headed.

Kindly note that although we will declare the packages accordingly to avoid the occasional taxes and duties charged by different countries, we will not be liable for these charges in the event that they are levied.

In the event of customs seizure, please reach out to us and provide us with the document, we will reship your order or provide a full refund on your purchase.

Product Availability

Upon receiving your order, we will check our inventory for stock availability.

Kindly wait for us to send you (within 24 hours) an invoice via email with details on how to make payment and complete your order.

We will ship your order out after our QC process within 2-3 business days upon receiving payment.
(We know you can’t wait to get your hands on your quality dealer clocks! )

In the event that your order is not in stock immediately, you will receive an email from our support team advising you of further options.

Severe weather

Shipping time cannot be guaranteed in the case of adverse events at the Fclocks warehouse or at any of our shipping carriers, including but not limited to snowstorms, earthquakes, hurricanes, volcanic eruptions or a meteorite falling out of the sky.

Returns

We provide a 1 year warranty on the movement of all our products.
Any damaged, missing or incorrect items must be reported to us within 14 days of delivery of your package.
We will bear the cost of reshipping the order, but the customer is liable for the cost of return shipping.

These clocks are inherently fragile, and cases of damage on arrival do happen from time to time despite our efforts in packing them as well as we can. For such cases we will resolve the issue on a case by case basis, either by replacing the affected part or the entire clock.

By default, all sales are non-refundable and non-exchangeable. However we may consider such requests on an individual basis provided if the product can be returned in a similar condition as they arrived in. We will not be liable for return shipping costs and a restocking fee of up to 20% of the product may be charged.

Failure to accept delivery

We will not be responsible in cases where there is a failed delivery due to recipient not being present. Most couriers will usually attempt a couple of deliveries and subsequently will also hold the package at a local facility for a limited time awaiting your pick up before returning it to sender. If a package remains unclaimed and is eventually returned back to us, we will only reship the package at your expense.

For other questions and enquires, please do not hesitate to whatsapp us or email us at anna@fclocks.com

Cheers and Happy Shopping!

The Fclocks Team